Returns & Exchanges
At Aquasure, we want you to be completely satisfied with your home water solutions. If your purchase doesn't meet your expectations, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log in to your account or use our guest portal with your order number and email address to start the return process.
Package Your Items
Ensure all components, manuals, and filters are placed back in their original packaging to guarantee a smooth processing experience.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our technicians inspect the returned hardware, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing