Frequently Asked Questions
Everything you need to know about enhancing your home with Aquasure.
What is the standard shipping timeframe for large home fixtures?
Orders are typically processed within 1-2 business days. Due to the size of our home systems, standard ground shipping usually takes 5-7 business days depending on your location.
Do your products come with a manufacturer warranty?
Yes, all Aquasure systems include a comprehensive 1-year limited warranty that covers defects in materials and workmanship under normal home use.
What is your return policy for installed items?
We offer a 30-day return window for unused items in original packaging. Please note that once a system has been installed or plumbed, it is no longer eligible for a standard refund due to health and safety regulations.
Do I need a professional plumber to install Aquasure systems?
While many of our products are designed for DIY-friendly installation with basic tools, we recommend hiring a licensed plumber to ensure compliance with local building codes and to maintain warranty validity.
How often do I need to replace filters or maintenance components?
Maintenance schedules vary by product, but most residential sediment and carbon filters should be replaced every 6 to 12 months for optimal performance and water quality.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger home improvement purchases.